Return, Exchange & Refund Policy

Last updated: April 2026

At Anaa Jewels, we are committed to delivering pieces that meet the highest standards of quality and craftsmanship.

Our Policy

As each piece undergoes careful inspection before dispatch, we maintain a strict no return, no exchange, and no refund policy once an order has been delivered.

Exception — Damaged Items

In the rare event that your order arrives damaged during transit, we will gladly assist with a replacement or refund, subject to the following conditions:

✦A complete, uninterrupted unboxing video is mandatory.
✦The video must clearly capture the package in its sealed condition and the product at the time of opening.
✦The damage must be visible within the video.

Claims without a valid unboxing video will not be eligible for review.

How to Initiate a Request

✦Notify us within 24 hours of delivery.
✦Share the unboxing video along with your order details.

Once verified, we will arrange for a replacement or process a refund, as applicable.

For any queries, please reach out to us at support@anaajewels.in