Refund Policy

Last updated: April 2026

At Anaa Jewels, we take pride in the quality of every piece we dispatch. This Refund Policy outlines the limited circumstances under which a refund may be issued and how such requests are processed.

General Policy

All sales are final. We do not offer refunds for change of mind, incorrect size selection, or reasons other than those explicitly covered below. We strongly recommend reviewing product details, dimensions, and variant information carefully before placing your order.

1. When a Refund May Be Issued

A refund may be considered only in the following circumstances:

✦The item arrived damaged during transit and a valid, uninterrupted unboxing video is provided as evidence.
✦You were charged more than once for the same order due to a payment gateway error.
✦Your order was confirmed but could not be fulfilled due to stock unavailability, and no suitable replacement is available.

2. Damaged Item — Refund Conditions

If your order arrives damaged, a refund or replacement will be considered subject to:

✦Submitting a complete, uninterrupted unboxing video showing the sealed package and the damaged product upon opening.
✦Notifying us within 24 hours of delivery.
✦Providing your order number, registered email, and a brief description of the damage.

Claims without a valid unboxing video will not be eligible for review under any circumstances.

Once your claim is verified, we will offer a replacement or a refund at our discretion.

3. Payment Error Refunds

If you were charged more than once due to a technical error at the payment gateway, please contact us immediately with:

✦Your order ID and the date of transaction.
✦Screenshots or bank statements showing duplicate charges.

We will investigate and process a refund for the duplicate charge within 5–7 business days of verification.

4. Refund Processing Timeline

Once a refund is approved:

✦Online payments (UPI, cards, wallets, net banking via Razorpay) — refund credited within 5–7 business days to the original payment method.
✦Cash on Delivery (COD) orders — refund processed via bank transfer (NEFT/IMPS) within 7–10 business days. You will need to provide your bank account details.

Refund timelines are subject to your bank's processing time and may occasionally take longer during bank holidays.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

✦Change of mind or personal preference after delivery.
✦Incorrect size, colour, or variant selected at the time of ordering.
✦Damage caused by misuse, mishandling, or normal wear and tear after delivery.
✦Items that have been worn, altered, or tampered with.
✦Delayed claims — notified beyond 24 hours of delivery.
✦Claims without a valid unboxing video for transit damage.

6. How to Submit a Refund Request

To initiate a refund request, email us at support@anaajewels.in with the subject line “Refund Request — [Order Number]” and include:

✦Your full name and registered email address.
✦Order number and date of purchase.
✦Reason for the refund request.
✦Unboxing video (if applicable) and/or supporting documentation.

We will acknowledge your request within 2 business days and provide a resolution within 7 business days.

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